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Very dissatisfied | Americas Best Contacts Eyeglasses review

2.6
Details
Very dissatisfied - Americas Best Contacts Eyeglasses review
3pm appoint. I called informing that I was 5 minutes away in traffic. They told me that I needed to reschedule. When I arrived there was 1 person leaving, 1 with Doctor and 1 looking at eye glasses. The place was empty as you can see photos from every space. I have been a customer since 1987. They refused to service me stating the Doctor was leaving early. My previous visit....I was there for over 2 hours. Very dissatisfied. I have seen the turnover with employees. This group is cold and inconsiderate. I requested copies of my records. I was told that it was illegal. I did however obtain my records which go back to 2000 and not 1987. Amazing. Of course I wanted to use my insurance. Searching for a new eye doctor. Poor customer service.
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Review
#1748075 Review #1748075 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Pros
  • Have been a customer for over 30 years
Cons
  • Staff
  • Never mentioned the 10 minute late policy for over 30 years
Reason of review
Poor customer service
Loss
$130
Preferred solution
Let the company propose a solution
Tags
  • America s Best Contacts

Resolved: They broke my glasses | Americas Best Contacts Eyeglasses review

5.0
Details

Update by user Oct 24, 2019

Company refunded the cost of my new glasses

Original review posted by user Oct 22, 2019

I stopped by their Hodgkins, IL store to have a screw replaced in my frames. I went there because my wife just bought a new pair of glasses there. The Tech that helped me broke my frames while trying to replace the screw. She handed back my glasses and said "you will have to buy a new pair of glasses, sorry" No attempt to offer any kind of assistance was offered. I did receive a email from the store manager telling me that their District manager would be contacting me, guess what ,no contact from anyone. I walked in their store looking to spend a few bucks for a new screw instead I now have to pay $418 for a new pair of glasses I didn't need
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Resolved
Review
#1686892 Review #1686892 is a subjective opinion of poster.
Pros
  • Location
Reason of review
Poor customer service
Loss
$418
Preferred solution
Full refund
1.1
Details
Went in for the two pair for $99 deal for my 12 year old. Eye exam went well. Clerk who checked us out slid a post it with the price across the table to me with $445.00 written on it. When questioned, she stated the higher price was due to my son's lenses. When...
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Resolved
Review
#1610441 Review #1610441 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Pros
  • Cheap temporary glasses
Cons
  • Low quality materials
  • Deceptive pricing
Reason of review
Not as described/ advertised
Preferred solution
Do business fairely and honor the advertised price. Dont attempt to rip people off.
1.4
Details
My husband went for an exam and new glasses got the exam and ordered new glasses, total bill was over 650.00 as we have no insurance, waited 2 weeks for glasses picked them up and after 3 days they were not right, he couldn't see any better than the old glasses. called...
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Review
#1729407 Review #1729407 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Reason of review
Poor customer service
Loss
$574
Preferred solution
Full refund

Run away from Rockwall store. | Americas Best Contacts Eyeglasses review

1.0
Details
First visit when store opened fine. Two next visits a nightmare. Painfully slow staff and smirking manager. Fellow customers vowing to never return. Worst customer service ever. One older woman left in tears. One family waited over an hour to get help. I asked to see doctors to let them know how awful their customer service is and manager refused. It’s been two months and I’m still angry.
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Review
#1717673 Review #1717673 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eyeglasses
Pros
  • Close to home
Cons
  • Unprofessional rude slow
  • Smirking manager
Reason of review
Poor customer service
Preferred solution
Fire the manager, add more trained staff

I don’t recommend them | Americas Best Contacts Eyeglasses review

I went and got my flames they were on sale from $179.00 to $99.00 I ask the sales person to keep them for me until the next day due to my appt schedule, he said no problem, I went the next day only to find out not only were my frames put back on display, they were back at regular price, the clerks were not helpful unsatisfied customer
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Review
#1757333 Review #1757333 is a subjective opinion of poster.
Cons
  • Read my review
Reason of review
Pricing issue
Preferred solution
Price reduction

Update by user Sep 18, 2019

MY glasses were replaced with new lens and new frames. Everything has been resolved.

Original review posted by user Aug 19, 2019

The frames cannot be adjusted to my face. The lens keep popping out of the frame. What should I be doing to get my glasses adjusted?
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Resolved
Review
#1628020 Review #1628020 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eyeglasses
Reason of review
Damaged or defective
Loss
$272
Preferred solution
Let the company propose a solution
1.3
Details
yes I went to one of your centers and. I asked about. I asked about you $99 special and was told. after waiting a week. and having the exam done. I was told that the my glasses would cost me. will cost me three times the amount of your price of $99. I don't think it's...
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Review
#1649792 Review #1649792 is a subjective opinion of poster.
Service
Americas Best Contacts Eyeglasses Deal

The worst experience with this company EVER!!!! | Americas Best Contacts Eyeglasses review

1.6
Details
This is the most unprofessional place that my family and I have gone to to get eye exams!!! The first problem was the employees do not wipe down the eye test machines after each use, the machines where you have the air blown into your eye, or see the little house in the background, then they had a problem with my order, but never notified me, I only found out because I called their office. Then an appointment I had, for a contact class , went there at the time I was scheduled, checked in, 20 minutes later was told they didn’t know I was there for a class, and turned me away, even though they called me the day before to confirm my class appointment. I will NEVER return, I had a 100% better experience at Walmart vision center!! Go figure!
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Review
#1668533 Review #1668533 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Cons
  • Lack of customer service
Reason of review
Order processing issue

Contact Americas Best Contacts Eyeglasses Customer Service

Website:
Mailing Address:
2000 Newpoint Parkway, Suite E
Lawrenceville, Georgia 30096
United States
Phone:
(800) 411-1162
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Latest Question

Americas Best Contacts Eyeglasses Questions

Sorry services | Americas Best Contacts Eyeglasses review

1.2
Details
I bought glasses on July 1st had two weeks screw fell out after two weeks receiving them went back to store couldn't get a simple screw to fix them in the store are any store so I had to pick out another pair of glasses after talking to your customer service they supposed to expedite new glasses to store it's been over a week and still no glasses I paid almost 250. For two pair so the service sucks and it's all false advertisement. Still no glasses. Juanita Bagnoli 3/26/57.ck it out I'm gonna blog this experience all over the internet.
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Review
#1625148 Review #1625148 is a subjective opinion of poster.
Service
Americas Best Contacts Eyeglasses Replacement
Pros
  • Cheap
Cons
  • Frames no good
  • Price and delivery time
  • Low quality materials
Reason of review
Damaged or defective
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • The staff
  • frames america s best
  • Glasses