Americas Best Contacts Eyeglasses Reviews and Complaints
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Verified ReviewerVery dissatisfied | Americas Best Contacts Eyeglasses review
3pm appoint. I called informing that I was 5 minutes away in traffic. They told me that I needed to reschedule. When I arrived there was 1 person leaving, 1 with Doctor and 1 looking at eye glasses. The place was empty as you can see photos from every space. I have been a customer since 1987. They refused to service me stating the Doctor was leaving early. My previous visit....I was there for over 2 hours. Very dissatisfied. I have seen the turnover with employees. This group is cold and inconsiderate. I requested copies of my records. I was told that it was illegal. I did however obtain my records which go back to 2000 and not 1987. Amazing. Of course I wanted to use my insurance. Searching for a new eye doctor. Poor customer service.
Review
Product
Americas Best Contacts Eyeglasses Eye Exam
Pros
- Have been a customer for over 30 years
Cons
- Staff
- Never mentioned the 10 minute late policy for over 30 years
Reason of review
Poor customer service
Loss
$130
Preferred solution
Let the company propose a solution
Tags
I don’t recommend them | Americas Best Contacts Eyeglasses review
I went and got my flames they were on sale from $179.00 to $99.00 I ask the sales person to keep them for me until the next day due to my appt schedule, he said no problem, I went the next day only to find out not only were my frames put back on display, they were back at regular price, the clerks were not helpful unsatisfied customer
Review
Cons
- Read my review
Reason of review
Pricing issue
Preferred solution
Price reduction
My husband went for an exam and new glasses got the exam and ordered new glasses, total bill was over 650.00 as we have no insurance, waited 2 weeks for glasses picked them up and after 3 days they were not right, he couldn't see any better than the old glasses. called...
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Review
Product
Americas Best Contacts Eyeglasses Eye Exam
Reason of review
Poor customer service
Loss
$574
Preferred solution
Full refund
Run away from Rockwall store. | Americas Best Contacts Eyeglasses review
First visit when store opened fine. Two next visits a nightmare. Painfully slow staff and smirking manager. Fellow customers vowing to never return. Worst customer service ever. One older woman left in tears. One family waited over an hour to get help. I asked to see doctors to let them know how awful their customer service is and manager refused. It’s been two months and I’m still angry.
Review
Product
Americas Best Contacts Eyeglasses Eyeglasses
Pros
- Close to home
Cons
- Unprofessional rude slow
- Smirking manager
Reason of review
Poor customer service
Preferred solution
Fire the manager, add more trained staff
Resolved: They broke my glasses | Americas Best Contacts Eyeglasses review
Update by user Oct 24, 2019
Company refunded the cost of my new glasses
Original review posted by user Oct 22, 2019
I stopped by their Hodgkins, IL store to have a screw replaced in my frames. I went there because my wife just bought a new pair of glasses there. The Tech that helped me broke my frames while trying to replace the screw. She handed back my glasses and said "you will have to buy a new pair of glasses, sorry" No attempt to offer any kind of assistance was offered. I did receive a email from the store manager telling me that their District manager would be contacting me, guess what ,no contact from anyone. I walked in their store looking to spend a few bucks for a new screw instead I now have to pay $418 for a new pair of glasses I didn't need Resolved
Review
Pros
- Location
Reason of review
Poor customer service
Loss
$418
Preferred solution
Full refund
Unhappy | Americas Best Contacts Eyeglasses review from Clinton Township, Michigan
my glasses were made incorrectly the first time , returned them asking for the prescription to be checked again, needed to be changed to correct them, rude staff, argued with me about asking for them to be rechecked, it's going on two weeks for the correction, and yet they tell me there is a delay... this is a single vision prescription!! Rochester. Michigan location.. Winchester Mall location... you need to step up your game 
Review
Rip Off and Poor Quality Frames | Americas Best Contacts Eyeglasses review
Walked in for the advertised special and "free" exam. Walked out with over a $500 bill. The nose piece on the frame just got loose and broke off the second week. Insurance covered next to nothing.
Review
Reason of review
Not as described/ advertised
Loss
$500
The worst experience with this company EVER!!!! | Americas Best Contacts Eyeglasses review
This is the most unprofessional place that my family and I have gone to to get eye exams!!! The first problem was the employees do not wipe down the eye test machines after each use, the machines where you have the air blown into your eye, or see the little house in the background, then they had a problem with my order, but never notified me, I only found out because I called their office. Then an appointment I had, for a contact class , went there at the time I was scheduled, checked in, 20 minutes later was told they didn’t know I was there for a class, and turned me away, even though they called me the day before to confirm my class appointment. I will NEVER return, I had a 100% better experience at Walmart vision center!! Go figure!
Review
Product
Americas Best Contacts Eyeglasses Eye Exam
Cons
- Lack of customer service
Reason of review
Order processing issue
yes I went to one of your centers and. I asked about. I asked about you $99 special and was told. after waiting a week. and having the exam done. I was told that the my glasses would cost me. will cost me three times the amount of your price of $99. I don't think it's...
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Review
Service
Americas Best Contacts Eyeglasses Deal
Update by user Sep 18, 2019
MY glasses were replaced with new lens and new frames. Everything has been resolved.
Original review posted by user Aug 19, 2019
The frames cannot be adjusted to my face. The lens keep popping out of the frame. What should I be doing to get my glasses adjusted? Resolved
Review
Product
Americas Best Contacts Eyeglasses Eyeglasses
Reason of review
Damaged or defective
Loss
$272
Preferred solution
Let the company propose a solution
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Total deception | Americas Best Contacts Eyeglasses review
Went in for the $69 deal. Wife has a light prescription without readers. Left with a $360 bill. Total liars. They should not be allowed to air the commercials they do. Please be aware. Now three weeks later and still no glasses.
Review
Product
Americas Best Contacts Eyeglasses Eyeglasses
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