Most helpful review

Go Elsewhere for Progressive Lenses

I thought getting the order for them would be painless. It wasn't. The staff member handed me off to the manager, which struck me odd. It's glasses, not a car dealership. She was a bit off-putting with an attitude, which I found unnecessary and not very encouraging....
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ID
#3796860 Review #3796860 is a subjective opinion of poster.
Location
Miami, Florida

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Verified Reviewer
New Reviewer

Complain

Whos May concern, I would like to make a complaint about America Best contact eyeglasses located. Dave Lyle and one of their employee name Rhonda she has awful customer is really Bad!! My second time coming for service. I felt like she was running me out the place. Ms Rhonda Told me the doctor was on lunch she said I could wait or I could somewhere across the street I did not get check in she said go to the back.

User's recommendation: If you would like to be talk any kind of way come to this facility.

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ID
#3488758 Review #3488758 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Preferred solution
Please have your associates be more polite and learn to have customers service. No matter how bad the day is if it wasn’t for the customers she would not have a job.
New Reviewer

Upcharge

Associate trying to up charge me Dr gave me a script for single vision, and she tried to give me bifocal I just happen to see the script, and she said it would be $79 I showed her the scrip then she told me i couldn't get the 2 pair for $69. My Insurance did pay, but the money was not the issue also I was told it would take 14 days to get my glasses,I still don't have them. Not very happy Thanks Jerry Birch 864-494-****
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ID
#3393992 Review #3393992 is a subjective opinion of poster.
Location
Spartanburg, South Carolina

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New Reviewer

Terrible customer service at the Avon OH location

They had me come to an appointment did my eye exam after waiting forever. When we were finished I went to look at glasses. After all of this they told me they do not take my insurance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Why not check that in the beginning and the associate helping me was very rude. Her customer service skills defiantly need to be improved. If you do not like your job then go elsewhere and work where you do not have to interact with people.

User's recommendation: Do not go here.

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ID
#3336890 Review #3336890 is a subjective opinion of poster.
Location
Avon, Ohio
Cons
  • Unprofessional rude slow
  • Never received prescription
Preferred solution
my prescription
New Reviewer

Lens quality and prescription error

I was truly disappointed with my eyeglass lens purchased with my Designer Frames in Cedar Hill, Tx. I too was given one price and when they finally came in I was told a higher price. I took them back because I paid for the No Glare for better night vision, representative said it was applied to my lens. He said some times it may not be strong enough so he took out my lens and went around the rim with a permanent black ink marker pen said it would help to block light that might be getting in?? still can not drive at night due to glare from oncoming car lights.Very disappointed, will not return.
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ID
#3014197 Review #3014197 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Two pairs of glasses in 2 years - due to poor quality lenses

I bought (2) pairs of glasses with no line bifocals in (2) years. They range of view is the largest I have seen so far. However the quality of the lenses is absolute GARBAGE. 3 months after having them, the are completely scratched ( had that scratch protection coating). I use lens wipes and lens cloths ONLY to clean my lenses and they scratched the *** out of my lenses to the point I can no longer see out of the lenses. Its like a haze of fog when I look through them. I will not be buying any products from Americas Best ever again.

User's recommendation: DONT USE AMERICAS BEST.

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ID
#2996568 Review #2996568 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Cons
  • Quality of product
Loss
$1200
Preferred solution
NONE. GOING TO ANOTHER PROVIDER FOR BETTER QUALITY. NEVER HAD LENSES SCRATCHED FROM USING LENS WIPES AND LENS CLOTHS. Lost $1200 - (2) pair of glasses as $600 each.

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New Reviewer

Americas Worst Eyeglasses

My wife, who is 77 yrs old, had an appointment to get an eye examination and purchase glasses on Aug.24,2021 at 2:45 P.M. I drove her over and sat in the store with her, we arrived about 25 minutes before the scheduled time. I signed her in on the login sheet be back about 30 minutes later. No one ever told us to fill out a form and then have an eye test. One hour wasted. We walked out.

User's recommendation: Don't ever go there.

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ID
#2816332 Review #2816332 is a subjective opinion of poster.
Preferred solution
An apology and a price reduction.

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New Reviewer

Can’t see out of my lenses

I purchased two pair of glasses, 1 clear &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1 sunglass. To clean my lens I use the cloth provided & now the lenses are so bad I cant see out of them?? For both pairs, I paid over &500!! Richard Voelkl
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ID
#2765054 Review #2765054 is a subjective opinion of poster.
Pros
  • Frames are nice
Cons
  • Lens are awful
Loss
$500
Preferred solution
Deliver product or service ordered
New Reviewer

Horrible Company all around

Company is a horrible company to work for, after filing a complaint against an employee of this company I my daughter worked at they singled her out and pushed her to the point of leaving. After speaking to the Store Manager and Reg. Mgr, and being assured that this would be handled and they do not tolerate retaliation of any sort, well that retaliation happened with Mangers and higher up Manager to the point of forcing her to walk out and now refuse to pay her for the time she did work.

User's recommendation: DO NOT WORK FOR THIS COMPANY.

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ID
#2666371 Review #2666371 is a subjective opinion of poster.
Cons
  • Racial profiling
  • Retaliation
Loss
$1000
Preferred solution
I want my daughter treated correct and her to receive what is rightfully hers.

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New Reviewer

Eyeglasses

I got a call to pick up my glasses today from your store at 200 Town Centre Drive in Glen Mills PA. When I got there one of the employees showed me the glasses I ordered. One of the frames was not the one that I picked out. He asked if I remembered which ones I had...
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ID
#2641765 Review #2641765 is a subjective opinion of poster.
New Reviewer

Bait and Switch on pricing

Entered the store University Parkway 34201. All signage states $ 69 two pair and free exam , 2 pair bifocals $ 111 exam free . I did the exam and was told to pick out frames . I picked the $111 group. I went to the register and they told me it as $374 one pair and no free exam. never bull
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ID
#2561948 Review #2561948 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eyeglasses
Pros
  • Price if they follow their signs
Cons
  • Bait and switch
Preferred solution
Price reduction

Mask ***

I absolutely loved Americas Best until I went to get my broken glasses repaired a few months ago. I was greeted by their mask nazi at the entrance to their store where. I was TOLD to pull my mask up over my nose. I told her no. I wasn't going to suffocate myself for a...
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3 comments
#2035508

You're what's wrong with this country

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ID
#2543126 Review #2543126 is a subjective opinion of poster.
Location
Indianapolis, Indiana

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Verified Reviewer
New Reviewer

Second attempt to buy eyeglasses.

On 3/13/2021, I tried to get a pair of eyeglasses and was met with a berage of two people seated at the two front eyeglass fitting-tables and no one address me as Sir, or, any polite greeting. They came off rude and nasty. I was asked if I had checked in at the front...
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1 comment
#2017922

No one is required to call you sir. Sign says no guns NO guns! Selfish!

ID
#2456609 Review #2456609 is a subjective opinion of poster.
Preferred solution
Apology

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Verified Reviewer
New Reviewer

False Advertisement

Went to Dorman Center location for my 1st visit to America's Best. Although I had insurance wanted to charge me out of pocket for 2 pre-test (dilate my eyes). After my eye test (did not dilate) went out front to pick frames. Got my frames ($129.95) and was told I would owe $90+ out of pocket. I asked if that was for 2 pairs as shown on wall all around the store. I was told it was for 1 pair only and the 2 pair advertisement was for people who had no insurance. I did not get glasses from there and was charged $50. for the eye exam. VERY DISAPPOINTED with this type of advertising. I do not know why anyone with insurance would not be included in the 2 for 1 glasses. CROOKED

User's recommendation: Don't go there EVER.

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ID
#2443873 Review #2443873 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eyeglasses
Cons
  • False advertising
Loss
$50
Preferred solution
Apology
New Reviewer

Customer service

Been a customer going on 3 or 4 years. Went in at 9.30 am on a Monday morning and was told no appointment available until next week. The store was empty and surprisingly the sales rep didn't even acknowledge me. I would have thought that the unhelpful receptionist would have looked up info. Just left store extremely disappointed and surprised at lack of concern.Not professional at all.So its off to Stanton. W

User's recommendation: Hope for the best expect the worse.

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ID
#2439276 Review #2439276 is a subjective opinion of poster.
Service
Americas Best Contacts Eyeglasses Receptionist
Preferred solution
Let the company propose a solution
New Reviewer

Bad customer service

Went for a follow up at the Algiers location 3050 holiday drive New Orleans. Dr was very nice but the assistant manager at this location was by far the rudest person I have ever meet. I was there today for my 11 am dr appointment feb 25. Please call me for further details. 504 715 ****
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ID
#2434812 Review #2434812 is a subjective opinion of poster.
Preferred solution
Apology

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