Not resolved
Additional Fees
Customer service
Layout of Store
Product or Service Quality

Ordered progressive lens glasses at Security Blvd Store. AB ordered incorrect frames???

I was told they would expedite. That was a lie because I was informed when I called that they "cannot" expedite. I asked them to supply me w/a tracking number. They "cannot" do that.

Jill, who indicated she was the GM, said she would research as to where they were in the "process" and call me back. Here's a big surprise-still haven't heard from her. I called customer-lack-of-service and spoke with Alexis. She was also rude and told me everything they "cannot" do to help me get my glasses in the time frame that I was supposed to receive them prior to AB ordering incorrect frames.

I asked to speak to a manager.

Wait for it.....on another call and will call me back. Did not happen.

Product or Service Mentioned: Americas Best Contacts Eyeglasses Customer Care.

Reason of review: Poor customer service.

I didn't like: Lack of customer service.

  • Eyeglass Frames Order Incorrectly
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like