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2.3

Westport experience: *Warm and courteous..offered options *Front desk, very helpful *No appointment, but worked me in *Emergency exam/new box of lens *Professional, on every level...would definitely recommend...!!! Independence, Missouri Horror: *Carman, front desk, offered NO appointment options---even waiting, and was gloatingly rude *Dr.

refused to offer even one replacement lens, until new exam---one week out...!!! *Front desk staff not answering phones---even during this "sale...!" *The Office manager, staff, and Dr.

were barely civil I am a three (3) year club member... 5 stars to Wedtport KCMO 1 star to nasty Independence, Missouri

Reason of review: Poor customer service.

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