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Very dissatisfied | Americas Best Contacts Eyeglasses

2.6
Details
Very dissatisfied - Americas Best Contacts Eyeglasses
3pm appoint. I called informing that I was 5 minutes away in traffic. They told me that I needed to reschedule. When I arrived there was 1 person leaving, 1 with Doctor and 1 looking at eye glasses. The place was empty as you can see photos from every space. I have been a customer since 1987. They refused to service me stating the Doctor was leaving early. My previous visit....I was there for over 2 hours. Very dissatisfied. I have seen the turnover with employees. This group is cold and inconsiderate. I requested copies of my records. I was told that it was illegal. I did however obtain my records which go back to 2000 and not 1987. Amazing. Of course I wanted to use my insurance. Searching for a new eye doctor. Poor customer service.
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Review
#1748075 Review #1748075 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Pros
  • Have been a customer for over 30 years
Cons
  • Staff
  • Never mentioned the 10 minute late policy for over 30 years
Reason of review
Poor customer service
Loss
$130
Preferred solution
Let the company propose a solution
Tags
  • America s Best Contacts
1.4
Details
My husband went for an exam and new glasses got the exam and ordered new glasses, total bill was over 650.00 as we have no insurance, waited 2 weeks for glasses picked them up and after 3 days they were not right, he couldn't see any better than the old glasses. called...
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Review
#1729407 Review #1729407 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Reason of review
Poor customer service
Loss
$574
Preferred solution
Full refund

The worst experience with this company EVER!!!! | Americas Best Contacts Eyeglasses

1.6
Details
This is the most unprofessional place that my family and I have gone to to get eye exams!!! The first problem was the employees do not wipe down the eye test machines after each use, the machines where you have the air blown into your eye, or see the little house in the background, then they had a problem with my order, but never notified me, I only found out because I called their office. Then an appointment I had, for a contact class , went there at the time I was scheduled, checked in, 20 minutes later was told they didn’t know I was there for a class, and turned me away, even though they called me the day before to confirm my class appointment. I will NEVER return, I had a 100% better experience at Walmart vision center!! Go figure!
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Review
#1668533 Review #1668533 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Cons
  • Lack of customer service
Reason of review
Order processing issue
1.1
Details
Went in for the two pair for $99 deal for my 12 year old. Eye exam went well. Clerk who checked us out slid a post it with the price across the table to me with $445.00 written on it. When questioned, she stated the higher price was due to my son's lenses. When...
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Resolved
Review
#1610441 Review #1610441 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Pros
  • Cheap temporary glasses
Cons
  • Low quality materials
  • Deceptive pricing
Reason of review
Not as described/ advertised
Preferred solution
Do business fairely and honor the advertised price. Dont attempt to rip people off.

Bad service, high price and not following law. | Americas Best Contacts Eyeglasses

1.4
Details
My family and I have been customers for a few years. I paid club membership. The doctor told my to try biofinity contacts. I said ok. Receptionist said only way i get a free pair to try is if i buy a box. Why would i buy a box if i don't like them. Told doctor didnt like them put me back on Acuvue and colored. Told receptionist to write me a prescription i get it through my company cheaper she said we don't do that. I have every legal right for my prescription. Had my company call for prescription and they said all i can get is biofinity. Recptionist said all that is in my chart is biofinity. Clearly i saw doctor staple color and acuvue on my chart. They are a rip off.
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Review
#1530807 Review #1530807 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Reason of review
Pricing issue
I have been wearing classes since I was 10 years old and am now 69. This is the FIRST time I did not get glasses that were correct. First of all when I called I was told that I could get 2 pair for $129.99, but when I got there it was over $200. for 2 pair. Not happy...
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1 comment
Anonymous
#1664892

“America’s Worst” will hire anybody. Go to a private optometrist, not aretail schlock shop.

Review
#1413892 Review #1413892 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Reason of review
Bad quality
Loss
$427
Preferred solution
Full refund
Tags
  • Twice - Wrong Prescription

Still can't see. | Americas Best Contacts Eyeglasses in Baton Rouge, Louisiana

I went to Americas Best for eye exam/contacts. Worst experience. Could not get my prescription right after three exams. How does one get a refund?
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Review
#1397519 Review #1397519 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam

Very disatisfied | Americas Best Contacts Eyeglasses in Homewood, Alabama

2.7
Details
I went to to AB on Lakeshore in Birmingham Al.my exam lasted a total of five minutes.the script is not right.my frames are fine and the associates were very friendly,but it took me a month to get a remake of my initial glasses.i would not go back and advise any one not to go there.so now i have two pair of glasses i cannot wear,and 185.00 later,very upsetting.will any thing get done,probably not.
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Review
#1222053 Review #1222053 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Reason of review
Bad quality
1.6
Details
took my daughter and self to get glasses, we had appointments, had a 30 min wait, then they charged for 3 tests separately before eye exam that even Walmart charged 25 dollars for 2 years ago,,,then the ordering,,,,, I do need the digimax progressive lenses because my...
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Review
#1174004 Review #1174004 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Pros
  • Thestaff was nice
Cons
  • Price and delivery time
Reason of review
cost, how long it takes to get glasses
Loss
$497
Preferred solution
Let the company propose a solution

Contact Americas Best Contacts Eyeglasses Customer Service

Website:
www.americasbest.com
Mailing Address:
2000 Newpoint Parkway, Suite E
Lawrenceville, Georgia 30096
United States
Phone:
(800) 411-1162
All Americas Best Contacts Eyeglasses Contacts

Americas Best Contacts Eyeglasses Reviews

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Americas Best Contacts Eyeglasses reviews
1.0
Details
I was told the lenses I picked were the "more expensive ones" at 119.95 fir 2 pair, but I really liked them and knew my insurance would pay for part of this so I kept the ones I picked.Supposed to be 119.95 for the eye exam and two pair of glasses. I was told since I...
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Review
#1134588 Review #1134588 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Cons
  • False advertising
  • Truth about what it costs
Reason of review
Pricing issue
Loss
$449
Preferred solution
Price reduction