Caitrin Jni

America's Best Contacts & Eyeglasses - Rude Employees!

**This review is primarily about the customer service at the America's Best location in Philadelphia. Prices are another issue entirely when compared to the rude, ghetto service offered by employees of this establishment** America's Best Contacts & Eyeglasses, South Philadelphia Shopping Center, 2437 South 24th Street, Suite E, Philadelphia, PA 19145, (215) 468-**** I paid $39 for the regular eye exam, plus an additional $15 for the vision field test. When I requested the results, they would not tell me nor provide me with photocopies of my own personal records! I asked politely, and even explained that all I received was my receipt - they still rudely told me no. I asked to see the manager, but the two working there double teamed me, and both prevented me from speaking to anyone. I asked why I was not allowed to see my file, and they both (loudly, ensuring that other customers would hear) said that it was against policy. What kind of policy prevents someone from obtaining their tests results? I paid for them to tell me..not to rob me. The staff there is only concerned with earning commission and will do anything to keep their jobs. They quickly treat you badly if you spend less money than others and gossip about you to other co-workers. The whole time they were talking to me they were speaking loudly and did not have the common courtesy to lower their voices. The entire store was made aware that I could not obtain my results. I am going to write a letter to the company and complain. I would not recommend anyone visit this branch - unless you want horrible customer service. Oh...wait...if you pull out a wad of money then maybe you'll get treated better. The African American guy who works there has short dreadlocks, glasses and is dark skinned and stocky/overweight. He was very rude and talking over me, cutting me off each time I spoke. He appeared to be higher in rank than the white woman who was also assisting me, but she was equally rude and seemed to get more aggressive when the AA guy approached me. He, however, was the worst of the two and was extremely arrogant and does not belong in the line of customer service.
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5 comments
Guest

I will never bye glasses again from this place, i ask for the thinest lenz possable, they give me the thickest lenz possable, so that tells me, they never listen to a word i said to them, or they just don,t care

Guest

I also experienced the same rudeness at the Americas Best on 24th street. They have no respect for anyone and it has been 5 weeks and I still have yet to receive my glasses that I was told would be in in two weeks and when I called I was told they do not even know if my glasses were sent out !

Guest

As an americas best employee, I am sorry for the rudeness they gave to you. They are legally not aloud to deny you your records if you ask for photocopies.

I hate when rude employees at other stores give the whole company a bad name. Hope you got your records finally

Guest

I agree...Philadelphia Vision is without a doubt the place to go. The rather large friendly black women I worked with has been working there for over ten years and couldn't have been any nicer or experienced. My money goes there!!

Guest

I also went to not only the South Phila America's best, but to the one on Chestnut St. as well.

For a health organization they are really low on my list. They lure you in on price and then try to lock you in for life. Don't be fooled and get caught in their trap. I did and I will never recommend them to anyone that cares about their eyes.

After I left there I went around the corner to Philadelphia Vision Center and was greeted by the most wonderfull staff in my 45 years of doing business with people in the eyecare industry.

No hard sell. Everything was explained to me in a simple to understand manner. Any upgrades to my glasses were discussed first and prices were given before I made up MY mind.

My glasses were ready in less than an hour and they were adjusted by the owner, not an inexperienced optician. I know where I am going to send anyone I care about when they need egeglasses...Philadelphia Vision Center

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