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Happy Customer | Americas Best Contacts Eyeglasses review from Cincinnati, Ohio

5.0
Details
I went to the America's Best in Cincinnati (Eastgate, zip: 45245). I initially canceled my appointment due to poor reviews online for other locations. Lucy (store mgr.) called me back & invited me to give them a try. I went on a Friday afternoon. I had NO wait and I received a standard, but thorough eye exam. They did the pre-screening (including the test that does the little air-puff) and the doctor was very thorough. They also took their time and really assisted me closely with choosing my frames. My glasses (both pairs, standard, single vision) came in on the 6th BUSINESS day (appointment was on the 6th and I got them ON the 16th) and I paid $84 with tax and all. I am a (happy)customer for life!!
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Review
#609169 Review #609169 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Reason of review
Good customer service
Tags
  • Eye Exam

Very poor eye exam | Americas Best Contacts Eyeglasses review from Pikesville, Maryland

My eye exam was very rushed and my prescription is way off in one eye. I was surprised to see that my prescription in my left eye had changed so much because I could still see quite well from my old eyeglasses. Well, turns out the prescription in my left eye is much too strong. I will not go there for another eye exam. I have gone to other big chains for eyeglasses in the past including Walmarts and got accurate prescriptions. It is not worth the $15 or so that you might save. Your eyes deserve a good checkup.
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Review
#606300 Review #606300 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Reason of review
Not happy with prescription
Loss
$150
Preferred solution
Reimburse me for checkup and damages as I bought sunglasses, progressives, and distant glasses from another business using this prescription and this place has always given me accurately prescribed lenses. Fault is in the prescription.
Tags
  • Inaccurate Eye Exam

Other Product Review

1.0
Details
Americas Best in CDA ID. Is a horrible *** experience.
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Review
#604603 Review #604603 is a subjective opinion of poster.
Reason of review
Poor customer service
5.0
Details

Update by user Apr 12, 2015

After 1 week glasses started falling apart. Corporate told me they had a plane in Baytown TX I could use since this was closer.what liars no such place. This whole company stinks so does the product.

Update by user Mar 30, 2015

I originally started my saga January 9 it was March before I got...

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Review
#600317 Review #600317 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Reason of review
Order processing issue

Americas Best Contacts Eyeglasses - Glasses Review from Salisbury, North Carolina

3.7
Details
American best located on Forest Drive Columbia Sc customer service (Sarah) was rude.. She hung the phone up while I asked a question about my order.. I called the store back and spoke to a manager and she tried to apologize but stated probably because my phone was breaking up... Amazing that she could hear me... Ordered my glasses two weeks ago and still no glasses or explanation why I haven't received them.. No call informing me of the status...Manager said the glasses would probably be in on 2/23/2015...glasses still not in!!! Will not buy from American Best again!!! Not satisfied at all!!!!
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Review
#599499 Review #599499 is a subjective opinion of poster.
Reason of review
Poor customer service

Americas Best Contacts Eyeglasses - Frames Review from Richmond, Virginia

i approached a lady at the desk she could not answer my question she told me just to pick out the frames and they will put the information and the computer to give me a pricei good without assistance when I finished I'm still in the middle of the floor with frames prof. Walking past me one walking past me saying she had time to make phone calls to other customers look how she found it has a chance someone walking for help she was good with the upmost respect she was asked if she needed help only thing that I was there 30 minutes before and still no one that knowledge my present found I can only put the glasses back on the shelf and leave beau will never ever have my business again.
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Review
#598021 Review #598021 is a subjective opinion of poster.
Reason of review
Poor customer service

Americas Best Contacts Eyeglasses - Eye Exam Review from Bedford Charter Township, Michigan

I went to americas best to get an eye exam and a year supply of contacts. Had an appointment for 10:00, didnt get in until 10:30. When the lady finished my eye exam she gave me a trial pair of contacts, which are the dame brand i currently use, right away i knew something was up, i couldn't see very clear. Its like the contacts are not the right prescription. They just told me to wear them for a few days to see if it gets better. If i cant see clearly now, how is a couple days going to make it better.. ILL NEVER RECOMMEND ANYBODY TO GO THERE!!!!
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Review
#597977 Review #597977 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Reason of review
Poor customer service
1.0
Details
I went today to get my eyes done was explaining to Dr.Jeffrey natchez what I go through about my arura migraine he told me to shut up let him talk when I wasn't done describing the lights and things I see on top of not using my insurance paid completely out of pocket...
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Review
#589922 Review #589922 is a subjective opinion of poster.
Reason of review
Poor customer service

Brand new out of the box damaged Sofmed contact lense with gunky blur. | Americas Best Contacts Eyeglasses review from Chicago, Illinois

5.0
Details
I have an issue with my contact lense the breathable sofmeds. I just opened a brand new box and theres this filmy gunk thats just stuck there. This is not the first time its happened to me. I tried cleaning them and its unresolvable. I have to then throw them out even if they are new and have to purchase another box sooner than I should have to. Is there anyone else out there having the same issues? Very frustrating that companies can get away with this. We pay with our hard earned money and I feel they should give refunds. All retailers, both on the high street and online have a duty under the Sale of Goods Act to make sure that the product is as described, of satisfactory quality and fit for purpose, and also meets any specific purpose that you agreed with the seller. In this case I dont know whos responsible for the refund, Americas Best or Sofmed breathables?
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2 comments
Anonymous
#1110901

You should keep the boxes when they look like that, take them to Americas best & they will exchange the boxes. It's the manufacturers fault since Americas best isn't allowed to open the boxes & look at them.

Anonymous
#1093146

i had an issue where they felt dried out, irritated my eye and one of the pairs ripped as i took them out was not sure either it was with the same brand softmed

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Review
#588023 Review #588023 is a subjective opinion of poster.
Pros
  • Staff
Reason of review
Damaged or defective
Loss
$27
Preferred solution
Let the company propose a solution
2.3
Details
To whom it may concern: Re: America's Best Contacts and Eyeglasses, is a bad choice or a Twilight Zone: “To Serve Mankind” Then something changed. Just a few years ago our experience in getting my wife's eyes examined and...
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Review
#587566 Review #587566 is a subjective opinion of poster.
Product
Americas Best Contacts Eyeglasses Eye Exam
Pros
  • Some of the staff
Cons
  • Pushy and incompetent optomitrist
  • Incorrect prescription
Reason of review
Totally unprofessional staff posing danger to public.
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Unprofessional Optomitry Depatment