Comment Comments (4) |  |
| 1. Written by Taken twice, and the doc's in , on 10-10-2009 08:34 "ALL ABOUT THE UP-SALE" Visit 1 The Roosevelt Blvd. is running game! I took a family member in need in for the $69, 2 pair special. When the woman couldn’t up-sell me on anything, her attitude towards us became rude, disinterested. She did not even speak to us beyond that point (not while we paid, not while she handed the receipt to sign, no goodbye, "Thank you for shopping with us." nothing. Visit 2 Isolated incident? No way... Front desk tells us contacts start around $14. After paying for the exam, they are $28 for the right eye and $28 for the left eye (their house brand). I ask for the lower priced ones she say that there are none, I'm mistaken. Fine, instead "we'll take these glasses for the $69, 2 pair deal." She says "oh no, see these frames will be $89 cause the colors are different." I said, " well they were on the wall that says $69, and in fact the prices listed on the glasses are less than the $69?" She says, " That's not how it works." So we reselected the right colors; the price now… around $240!!! (She slams a really thick lens on the counter "unless you want these." What kind of game are you running? "Oh, her prescription is a little complicated. What a lie! Her prescription is almost the simplest on the planet. I spoke to the doctor while in the room who said a little adjustment would make her 20/20. So I said I want to speak again to the doctor. "Well, he has a lot of people to see" she says. I said, "I will wait, it will be brief." As we wait she knocks on the door to tell him a customer wants to speak to him. We are standing next to his office door. When he comes out instead of asking " ... did you have another question?" he goes past us, all the way to the front talks with her, looks back at us (sees me looking dead at him) then returns to substantiate her claims! Yes, I'm being taken. I asked for the prescription to take somewhere else for the glasses & contacts but now they can only give me the glasses script; apparently the law says the doctor can't release the contact script until after a follow up visit. Hogwash! Integrity goes a long way. I’d gladly pay more at a place that I knew was at least honest… P.s. And yes, I am very familiar with Progressive lenses and the like. We have purchased them over the years ( to the tune of $300-$500 with frames), but this was in no way that! This was classic dishonesty... |
| 2. Written by Ripped off, on 04-10-2009 13:21 Which store do you work at Kim? |
| 3. Written by So true, on 22-09-2009 21:03 Yes there are different frames and lenses. The sad truth about Americas Best is they get you in there with the cheap advertisement and then jack up the price anyway they can and mess up your order on top of it. Bad experiences if you go there! |
| 4. Written by kim, on 31-08-2009 22:22 people who where glasses need to realize that not all frames/lenses can be the same price. Progressive lenses are Much more expensive anywhere you go! There's a big difference from reg. bifocals to progressives. |
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