Americas Best Contacts Eyeglasses Complaints and Reviews

2.3
  • Support staff1 votes
  • Some of the staff1 votes
  • Staff1 votes
  • Incorrect prescription2 votes
  • Never received prescription1 votes
  • Incorrect diagnosis1 votes
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  • Feb 25
  • Eye and Ear Care
  • Houston, Texas
  • Progressive Eye Glasses
  • 72
  • REVIEW RATING 4/5

I win in that exam on January 10th. I got the two pair progressive non line bifocals. I had one pair made to glasses and the second pair at sunglasses. They told me they would call me when my glasses came in. 5 days later I called them only to find that one pair only had come in. I asked them if it was my glasses or my sunshade .I told the girl to open them because if glasses I would wait to pick... Read more

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  • Feb 24
  • Eye and Ear Care
  • Salisbury, North Carolina
  • Glasses
  • 22
  • REVIEW RATING 4/5

American best located on Forest Drive Columbia Sc customer service (Sarah) was rude.. She hung the phone up while I asked a question about my order.. I called the store back and spoke to a manager and she tried to apologize but stated probably because my phone was breaking up... Amazing that she could hear me... Ordered my glasses two weeks ago and still no glasses or explanation why I haven't... Read more

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  • Feb 20
  • Eye and Ear Care
  • Richmond, Virginia
  • Frames
  • 35
  • REVIEW RATING 4/5

i approached a lady at the desk she could not answer my question she told me just to pick out the frames and they will put the information and the computer to give me a pricei good without assistance when I finished I'm still in the middle of the floor with frames prof. Walking past me one walking past me saying she had time to make phone calls to other customers look how she found it has a... Read more

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  • Feb 20
  • Eye and Ear Care
  • Bedford Charter Township, Michigan
  • Eye Exam
  • 49
  • REVIEW RATING 3/5

I went to americas best to get an eye exam and a year supply of contacts. Had an appointment for 10:00, didnt get in until 10:30. When the lady finished my eye exam she gave me a trial pair of contacts, which are the dame brand i currently use, right away i knew something was up, i couldn't see very clear. Its like the contacts are not the right prescription. They just told me to wear them for a... Read more

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  • Feb 02
  • Eye and Ear Care
  • Ashburn, Virginia
  • Glaucoma Testing
  • 142
  • REVIEW RATING 5/5

I went today to get my eyes done was explaining to Dr.Jeffrey natchez what I go through about my arura migraine he told me to shut up let him talk when I wasn't done describing the lights and things I see on top of not using my insurance paid completely out of pocket risked my well being trying to get there to do right after a snow storm was told to park at Wal-Mart cause parking lot wasn't... Read more

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  • Jan 28
  • Eye and Ear Care
  • Chicago, Illinois
  • Contact Lenses
  • 51
  • REVIEW RATING 4/5

I have an issue with my contact lense the breathable sofmeds. I just opened a brand new box and theres this filmy gunk thats just stuck there. This is not the first time its happened to me. I tried cleaning them and its unresolvable. I have to then throw them out even if they are new and have to purchase another box sooner than I should have to. Is there anyone else out there having the same... Read more

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  • Jan 27
  • Eye and Ear Care
  • Charleston, South Carolina
  • Eye Exam
  • 96
  • REVIEW RATING 5/5

To whom it may concern: Re: America's Best Contacts and Eyeglasses, is a bad choice or a Twilight Zone: “To Serve Mankind” Then something changed. Just a few years ago our experience in getting my wife's eyes examined and the process of buying glasses at America's Best in North Charleston, SC was a very pleasant experience that's why we went back in... Read more

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  • Jan 17
  • Eye and Ear Care
  • Rhodes, Michigan
  • Contact Lenses
  • 4
  • 4
  • 180
  • REVIEW RATING 5/5

My complain is for the Grand Blanc Michigan America's Best. My 16 year old son is extremely intelligent. He has an IQ in the 180's range - well over what is considered genius. My son was getting along just fine with the doctor for almost half an hour all through his exam - until he asked an eye related question apparently out of the doctors range of knowledge. The doctor first stammered unable... Read more

Was this review helpful? 1 1

They have very poor customer service skills and incompetent managers. They don't put customers first the manager walks away from the customer while being spoken to how rude. Well I guess that's why they get paid customer care corporate office is even worse the supervisor didn't return from lunch on time this is the wosrt service I've ever received. Add comment

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